Role Purpose

The Contract Manager is responsible for the full operational, financial, and service delivery performance of the Eurocell contract. This includes managing a multi-site transport operation, ensuring service excellence across a 24/5 environment, maintaining compliance with transport legislation, and driving continuous improvement.

Key Responsibilities

Operational Management

- Oversee day-to-day operations across Alfreton and outbases in Bristol, Colchester, and Newcastle.

- Ensure effective utilisation of a 40-vehicle fleet to meet delivery schedules and SLAs.

- Manage a 24/5 operation ensuring continuity and efficiency.

People Management

- Lead and develop a team of 6 staff.

- Manage staffing levels, rotas, and performance reviews.

- Coaching and mentoring skills

- KAM and close to key stakeholders in both parties

Financial Management

- Full P&L responsibility for the £8M contract.

- Manage budgets, control costs, and drive efficiencies.

Customer Management

- Act as primary contact for Eurocell.

- Ensure service levels are met and maintained.

Compliance & Safety

- Ensure compliance with UK and international transport legislation.

- Manage driver hours, tachographs, and O-licence obligations.

Continuous Improvement

- Identify and implement efficiency improvements.

Key Skills & Qualifications

- Proven experience in transport/logistics management.

- Strong P&L management experience.

- Knowledge of transport legislation.

- Holder of a valid CPC (Certificate of Professional Competence) – National and International (essential).

KPIs

- OTIF performance

- Profitability

- Fleet utilisation

- Compliance

- Customer satisfaction

Reporting Line

Reports to: Operations Director

Additional Requirements

- Travel between sites required.

- Availability for out-of-hours escalation support

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